FAQ’s
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CANCELLATION AND NO SHOW POLICY:
To continue providing the best possible scheduling options for my guests, I need 24 hours' notice to cancel or reschedule your booked appointment.
If you cancel your appointment with less than 24 hours’ notice, a $50 per-service cancellation fee applies and is due before a new appointment is scheduled.
For Keratin/Smoothing Treatments and Extensions appointments, a 50% scheduled service cancellation fee applies. To reschedule missed appointment a 50% retainer fee is required.
No-show appointments will be charged a $50 per-service cancellation fee and a $50 rebooking fee for first-time no-show appointments. Second-time no-show appointments will be charged a fee equal to the total scheduled service cost, and all future appointments will require prepayment.
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Keratin/Smoothing Treatment 10-12 weeks.
Root Touch-Up 4-8 weeks.
Haircuts/Trim 6-12 weeks.
Extensions Re-Install/Maintence 4-12 weeks.
Hair Treatments 4-6 weeks.
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Q. Will this work on my hair?
A. Anyone who has frizzy, damaged, dry, permed, relaxed or curly hair.
This is a treatment that can be done on every hair type including extensions!
Q.What will it do for my hair?
A. This treatment will leave your hair smooth, shiny, manageable while protecting and keeping it healthy.
You can wear it curly without the frustration of frizz. This treatment is also customizable so you can keep your curls.
Blow drying and styling time won’t be a hassle.
Q. Can I color my hair?
A. Yes, this treatment will actually improve the health of color-treated/highlighted hair by conditioning the hair while sealing the cuticle for enhanced color, reduced frizz, and radiant shine.
You can color your hair the same day as the treatment, and we recommend coloring your hair before receiving the treatment. If you get a Keratin/Smoothing Treatment and want a color service later, you will need to wait 2 weeks.
Q. Will This Make My Hair Straight?
A. If your hair is wavy, the Keratin/Smoothing Treatment will make your hair appear naturally straight and healthy. If your hair is very curly, it will minimize frizz while enhancing the appearance of the natural wave/curl. If you have straight, frizzy hair, this treatment will eliminate frizz and promote radiant shine.
Q. How Long Does It Last?
A. 10-12 weeks.
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Microlinks/Handtied Extensions—This method's foundation is created by linking beads with thread and sewing on the extension weft. Maintenance is about every four weeks, with reinstallation every twelve weeks.
Sew-Ins - A traditional braided foundation is used, and hair extensions are sewn on. Minor maintenance appointments before reinstalling every 8-12 weeks
Tape-Ins - This method uses pre-taped extensions that adhere to your hair. No regular maintenance appointments are needed. Reinstall every 8-10 weeks.
-Not recommended if you have oily hair
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Your home hair care routine is essential for your hair journey and visits with us. Here are some things you can do at home to ensure your hair styling session slays every time:
-Limit hot tool sessions between visits. If you need to use them, keep the temperature to 375 - 410 degrees or lower for finer texture, and above 415 - 450degrees for coarser hair textures.
-Protect your hair with silk or satin against cotton materials; cotton sucks the moisture out of your hair
-Use a terry cloth towel or t-shirt to dry your hair
-Limit the amount of oil you put in your hair. Your scalp produces its own oils. If your hair is dry, try adding a spa treatment to your next hair service
-Come in between your main service appointments for those TLC services to keep hair at its best